PH Link Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy describes how PH Link ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your") who access or use our online gaming platform at phlink.vu.

This policy applies to all services offered on ph link, including sports betting, slots, live casino, fish games, and all related account and payment functions. By registering an account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy.

We are committed to handling your personal data responsibly and in a manner consistent with your rights as a user based in the Philippines. If you have questions at any point, our support team is available at [email protected].

2. Data We Collect

The personal information PH Link collects depends on how you interact with the platform. Here is a summary of the main categories:

3. How We Collect Your Data

PH Link collects information through several channels depending on how you use the platform:

• Direct submission — when you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team.
• Automated collection — through cookies, session logs, and analytics tools that run in the background while you use the platform.
• Third-party verification — when we work with identity verification or payment processing partners to confirm your details during KYC or financial transactions.
• OTP and authentication systems — when you log in or perform sensitive account actions that require two-factor verification via your registered mobile number.

We only collect what is necessary for the purposes outlined in this policy. We do not collect data speculatively or retain it beyond the period it is needed.

4. How We Use Your Data

Your personal information is used for the following purposes on ph link:

• Account management — to create, verify, maintain, and secure your player account.
• Identity verification (KYC) — to confirm that you meet the 21+ age requirement and are eligible to use the platform.
• Transaction processing — to handle deposits and withdrawals accurately and securely in Philippine Peso.
• Platform security — to detect and prevent fraud, unauthorised access, money laundering, and other prohibited activities.
• Customer support — to respond to your enquiries and resolve account issues efficiently.
• Service improvement — to analyse usage patterns and improve the overall experience on PH Link.
• Responsible gaming — to monitor gaming behaviour and offer tools for self-limitation or self-exclusion where needed.
• Compliance — to meet our legal and regulatory obligations applicable to the Philippines.

5. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating the platform, such as identity verification services, payment processors, and cloud infrastructure providers. These partners are contractually required to protect your data and may only use it for the specific purpose we engage them for.
• Legal obligations — when required by Philippine law, court order, or a lawful request from a government authority.
• Fraud prevention — when sharing is necessary to investigate, prevent, or report suspected fraud or illegal activity.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

In all cases, we apply appropriate safeguards and share only the minimum amount of information required.

6. Data Security

PH Link takes the security of your personal data seriously. We implement technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• OTP-based two-factor authentication for account login and sensitive actions.
• Access controls that restrict internal data access to authorised staff only.
• Regular security reviews and monitoring of our platform infrastructure.
• Secure storage of financial records and transaction data.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role — keep your password confidential, never share your OTP, and contact us immediately if you notice any suspicious activity on your account.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required to meet legal and regulatory obligations, resolve disputes, and enforce our agreements.

Financial transaction records are kept for a minimum period in line with applicable Philippine regulations. When data is no longer needed for any legitimate purpose, we securely delete or anonymise it.

If you request that your account be closed, we will process the deletion of your active profile. However, certain records may be retained for compliance, fraud prevention, or legal reasons even after account closure.

8. Your Rights Over Your Data

As a user of PH Link, you have the following rights regarding your personal information:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your information is inaccurate or incomplete, you can ask us to update it.
• Right to deletion — you may request that we delete your personal data, subject to any legal retention obligations.
• Right to object — you can object to certain types of data processing, such as direct marketing communications.
• Right to restrict processing — in certain circumstances, you can request that we limit how we use your data.
• Right to data portability — you may request that we provide your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

9. Cookies and Tracking

PH Link uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how users interact with it. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies — required for core platform functions such as keeping you logged in and processing transactions. These cannot be disabled without affecting your experience.
• Analytics cookies — help us understand which pages and features are used most, so we can improve the platform.
• Preference cookies — remember settings you have chosen, such as language or display preferences.

You can manage cookie settings through your browser. Disabling certain cookies may limit some functionality on the platform. We do not use cookies to serve third-party advertising.

10. Minors and Age Restriction

PH Link is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from anyone under this age. If we discover that a minor has registered an account, that account will be closed immediately and any associated data will be deleted.

If you believe that a minor has accessed our platform, please notify us at [email protected] and we will act on it promptly. For more on our approach to safe and responsible gaming, visit our Responsible Gaming page.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our platform, services, or legal requirements. When we do, the revised version will be published on this page with an updated "Last Updated" date at the top.

Continued use of PH Link after any update constitutes your acceptance of the revised policy. We recommend revisiting this page periodically. For significant changes, we may also notify you through your registered contact details.

12. Contact Us About Privacy

If you have questions, concerns, or requests related to this Privacy Policy or the way PH Link handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Platform: Through the in-account support chat on phlink.vu

We take all privacy concerns seriously and aim to respond to all enquiries within a timely manner. For general questions about our platform rules, you can also check our FAQ page or review our Terms and Conditions.