Help Centre

PH Link FAQ – Answers to Your Questions

Find clear, straightforward answers to the most common questions about your PH Link account — from signing up and logging in to making deposits and betting on your favourite sports.

Account Deposits Withdrawals Betting Games App Responsible Gaming
Account and Registration

Creating an account is free and takes just a few minutes. Head to the Register page, enter your full name and active Philippine mobile number (+63), then verify your number with a one-time OTP. Set a strong password, review the Terms and Conditions, and you are in. You will be prompted to complete KYC verification before you can make your first deposit.

You must be at least 21 years old to register and play on PH Link. This is a firm requirement. A valid government-issued ID showing your date of birth is required during KYC verification. Accounts found to belong to players under 21 will be closed.

No. PH Link allows only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in all linked accounts being permanently closed. If you have trouble accessing your existing account, contact our support team instead of creating a new one.

PH Link accepts any valid Philippine government-issued ID, including:
  • Philippine passport
  • SSS / GSIS ID
  • PhilHealth ID
  • Voter's ID
  • Driver's licence
  • National ID (PhilSys)
Make sure the document is clear, unexpired, and shows your full name and date of birth. A selfie holding the ID may also be required during the process.

Go to the Login page and choose between OTP login or username and password login. For OTP login, enter your registered +63 mobile number and type in the six-digit code sent to your phone. For password login, enter your username and password. Both methods work on browser and through the PH Link app.

If you still have access to your registered Philippine mobile number, use the OTP login method — no password needed. If you have lost access to both your password and registered number, contact PH Link support directly. Our team will verify your identity before helping you recover your account.
Deposits

Log in and go to the Deposit page. Choose your preferred payment method — Philippine online/mobile banking or a supported local e-wallet — enter the amount in PHP, and follow the on-screen steps. All transactions are processed in Philippine Peso with no hidden conversion charges.

PH Link supports Philippine online and mobile banking, local bank transfers, and Philippine e-wallets such as GCash and Maya. All payments are made in PHP. Credit cards and cryptocurrency are not accepted as deposit methods on this platform.

Most deposits are credited to your PH Link account in real time or within a few minutes, depending on the payment channel. If your deposit has not appeared after 30 minutes, check your transaction reference number and contact support with that reference so we can look into it quickly.

Minimum deposit amounts may vary depending on the payment method selected. You will see the applicable minimum clearly displayed on the Deposit page before you confirm your transaction. All amounts are in PHP.
Withdrawals

Log in, go to the Withdrawal page, and select your preferred payout method. Enter the amount in PHP you wish to withdraw and confirm the request. Withdrawals are processed back to your registered Philippine bank account or e-wallet. Make sure your KYC verification is complete before requesting a withdrawal.

Processing times vary by payment channel. E-wallet payouts are typically faster, while bank transfers may take one to three business days depending on your bank. You will receive a notification once your withdrawal has been processed on our end. If there is an unusual delay, contact support with your withdrawal reference number.

Common reasons include incomplete KYC verification, account details that do not match your registered information, or an outstanding wagering requirement on a bonus. Check your account for any pending verification steps or notifications. If you are unsure, contact support and they will explain the specific reason for your case.
Sports Betting

PH Link covers a wide range of sports popular in the Philippines and internationally. You can bet on:
  • Basketball — PBA, NBA, and international leagues
  • Volleyball — local and international competitions
  • Boxing — including Filipino boxing events
  • Esports — popular competitive titles
  • Football — local and global tournaments
Both pre-match and live in-play betting markets are available across major events.

Live or in-play betting lets you place wagers on a game while it is already in progress. Odds update in real time based on what is happening in the match, so you can react to how a game is unfolding rather than only betting before it starts. Head to the Bet page to see available live markets.

Generally, bets are final once confirmed and cannot be cancelled or changed. In rare cases where a match is postponed, cancelled, or declared void by the event organiser, affected bets are handled according to our Terms and Conditions. Check the specific rules for the sport or market you are betting on.
Slots, Live Casino and Fish Games

PH Link offers a broad selection of games including online slots, live dealer tables (baccarat, blackjack, roulette), fish shooting games, eBingo, and online poker-style games. All games are played using your PHP balance. Visit the Slots and Fish Games sections to browse what is currently available.

Slot and RNG-based games use certified random number generation to produce outcomes. No outcome is predetermined or influenced by previous results. Live casino tables use real cards, dice, and wheels operated by trained dealers in a live-streamed environment. Neither PH Link nor any player can predict or control game outcomes.

Fish shooting games (also called fish games or fish hunter games) are arcade-style betting games where players use virtual cannons to shoot at fish and sea creatures moving across the screen. Each fish has a different point or multiplier value. The more you catch, the higher your payout. They are a popular category among Filipino online gaming players. See the Fish Games page for available titles.
Mobile App

Yes. The PH Link app is available for Android and iOS devices. It gives you the same full platform experience as the browser version — login, betting, games, deposits, and withdrawals — optimised for mobile screens. Visit the Download page to get the app for your device.

Download the APK file from the official Download page. Before installing, go to your Android Settings, open Security or Privacy, and enable "Install from unknown sources" or "Install unknown apps" for your browser. Once enabled, open the downloaded APK file and follow the installation prompts. The PH Link app icon will appear on your home screen when done.

Yes, your PH Link account works seamlessly across the browser and the mobile app. Your balance, bet history, and account settings are all synced in real time. Log in with the same credentials on either platform and you will always see up-to-date information.
Responsible Gaming

PH Link provides account-level tools to help you stay in control of your gaming. These include deposit limits, session time reminders, and self-exclusion options. You can access these settings from your account dashboard after logging in. We encourage all players to set personal limits before they start playing. Read more on our Responsible Gaming page.

No. Gaming and sports betting involve real financial risk. No strategy, system, or platform can guarantee consistent winnings. All outcomes on PH Link are the result of chance or unpredictable sporting events. Play only what you can afford to lose, and treat gaming as entertainment rather than a source of income.

If you feel your gaming is becoming a problem, you can request a self-exclusion period through your account settings or by contacting PH Link support. During a self-exclusion period, you will not be able to log in, deposit, or place bets. We take these requests seriously and process them promptly. Visit our Responsible Gaming page for more information.

Still Have Questions?

Our support team is available to help Filipino players with any account, payment, or game queries.

Contact Support

About PH Link Support

PH Link is built for Filipino players — from Manila and Quezon City down to Cebu and Davao. The platform covers the full range of online gaming that Filipinos enjoy: sports betting, live casino, slots, fish games, and more, all handled in Philippine Peso so there is no confusion about how much you are playing with.

If your question is not covered in the FAQ above, our support team is the right next step. You can reach us through the Help Centre linked on the homepage. When you contact support, it helps to have your account username or registered mobile number ready, along with any relevant transaction reference numbers, so we can resolve your query quickly.

Important: PH Link support will never ask for your password, OTP, or full card number through any channel. If you receive a message asking for these details, do not respond and report it to us immediately.

For general platform rules, game terms, and your rights as a player, refer to our Terms and Conditions and Privacy Policy. For guidance on managing your gaming habits, the Responsible Gaming page covers deposit limits, session management, and self-exclusion in detail.

Reminder: PH Link is for players 21 years old and above only. Gaming involves financial risk. Never bet more than you can afford to lose.

Why Players Choose PH Link

A platform built around what Filipino players actually need.

All Transactions in PHP

Deposits, bets, and withdrawals are all handled in Philippine Peso. No conversion fees, no confusion about how much you are actually spending or winning.

Secure OTP Login

Every login is protected with SSL encryption and optional OTP verification via your +63 mobile number. Your account and funds stay protected at all times.

PH-Focused Sports Betting

Bet on PBA, NBA, volleyball, boxing, esports, and football. Live in-play markets mean you can act on what is happening in real time during a match.

Mobile App for Android and iOS

The PH Link app brings the full platform to your smartphone. Same account, same balance, same games — wherever you are in the Philippines.

Slots, Fish Games, and Live Casino

Hundreds of slot titles, arcade-style fish shooting games, and live baccarat and blackjack tables with real dealers streamed in real time.

Responsible Gaming Tools

Set deposit limits, session time reminders, and self-exclusion periods directly from your account settings. PH Link is for players 21 and above who play within their means.

Ready to Get Started with PH Link?

Create your free account today and access sports betting, slots, live casino, and more — all in PHP. For Filipino players 21 and above.

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